Thank you for visiting our web site. We value our customers and respect your privacy. This section explains the personal information which we collect about you, why we collect it, and how we use it.
We do NOT sell or rent your personal information to third parties.
The Information We Collect, and How We Use It
Order Fulfillment - When you place an order with us, you will be asked to provide certain personal information, including but not limited to your name, shipping and billing address(es), phone number(s), e-mail address, and credit card number. This information is used for billing purposes, to assist us in fulfilling your order, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter any problems during the processing of your order, we may use the information you provided to get in touch with you.
How We Use E-Mail - In addition to the information you provide when you place an order, our site allows you to provide us with your e-mail address, so that we can notify you about special sales or promotions. We will not “flood” your inbox with such e-mails; we do not anticipate communicating with you in this way more than 6-8 times per year. Nevertheless, each and every such e-mail message that we send you will provide you with an easy way to notify us of your request that we stop sending you any further e-mails. Such requests will be promptly honored by us. It is our intent to send promotional e-mails only to people who wish to receive them.
Cookies and Other Electronic Information - Like most websites, ours uses “cookies” and web beacons (also known as "action tags") to make the site easier to navigate, and to avoid your having to enter the same information more than once.
Cookies are small bits of information that are stored by your internet browser on your computer. Most internet browsers are initially set, by default, to accept cookies. You can change your browser settings to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you won’t be able to access certain parts of our site. We must use cookies to enable you to choose products, to place them in an online shopping cart, and to purchase them. When you do this, we do keep a record of your browsing activity and your purchase. However, the cookies used by this site do not, and cannot, obtain confidential information from your computer’s hard drive. They are not "spyware."
Also, like most web sites, the server for this site automatically recognizes the internet URL from which you access this site, and we may also log your internet protocol ("IP") address, internet service provider, and date/time stamp for purposes of system administration, order verification, and system troubleshooting. An IP address may indicate the location of a computer on the internet.
Securing Your Personal Information - We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer, Netscape Navigator, Safari, or Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."
Other Disclosures - In rare circumstances, we may be required to provide certain specific information upon government request, in response to a court order, or when otherwise required by law to do so. Also, we may need to share information with third parties (other companies) to protect ourselves against, or assist in the investigation of fraud. Such information would not be provided to any of these entities for marketing or commercial purposes.
Other Sites - From time to time, we may post links within our web site to other sites we think may be of interest to you. These sites operate independently of serendipitynh.com and have their own privacy policies.
Policy Changes - It is possible that we may occasionally need to use customer information for unanticipated purposes not previously disclosed in this privacy policy. If our privacy policy changes, we will explain these changes on our web site. Please feel free to review this privacy policy from time to time.
Questions/Comments? - If you have any questions or comments about this privacy policy, please feel free to contact us:
Serendipity
41 Pleasant Street
Portsmouth, NH 03801
ph/fax 603.427.0650
email martha@serendipitynh.com
